Shipping Policy and refund policy
All orders will be processed and sent the next working day.
Delivery is by 2nd class signed postage at a cost of £5.00 insured up to £50.00
Delivery is with Royal Mail,
Tracking will be sent as soon as item is posted.
If order exceeds £50.00 will need to be sent Special Delivery which is £9.50 guaranteed next working day and fully insured.
Please allow 7 working days for product to be delivered before raising any concerns. Postage is slow at the moment due to COVID.
Products that can not be returned for hygiene reasons are beauty products unless returned unopened and in same packaging with all tags and seals in place.
Term And conditions
If less than 24 hours notice is recieved to cancel appointment then a cancellation fee will be charged. Appontments missed will be subject to full treatment being charged
We reserve the right to request a deposit in order to secure appointment, especially at busy times eg Christmas time.
Any complaints about treatment need to be addressed and sent in writing to salon within 24hours
Gift Vouchers need to be presented at start of treatment, gift cards are availalble for products and treatments and are non refundable.
Skin Deep accepts no liability for lost gift cards.
Please arrive in time for appointment if late then time will be deducted from treatment.
All courses require a non refundable deposit, in the event of cancellation by either parties, client or Skin Deep then a small percentage will be kept for the time taken up with email, and registering you for the theory work with Beauty Guild as percentage of course goes to Guild which is non refundable.
All prices bsubject to consultation. Prices subject to change without notice.
If refunding for course or treatment and you have paid by paypal then paypal fees will not be refunded, as Skin Deep will of already paid the fee.